Admiral insurance has been specializing in offering a wide range of affordable insurance to its customers since 1993. Admiral insurance aims at not only providing quality insurance, but also lowering their insurance products so that they can reach as many people as possible. This strategy is especially evident with the issuance of the Multicar insurance plan that is fast becoming popular among many of country’s population. In this plan, the company provides the option for people with many cars to have just one plan for their cars and get to enjoy a discount on the overall insurance plan. Furthermore, this policy enables members of the immediate family to use the car and be eligible for insurance claims. What is particularly enticing about this plan is that the immediate family members do not even have to share the same address. Admiral insurance is known as one of the best car insurance company and this is evident with the number of awards they have won over the years, and as recently as winning three awards in a row from 2013-2016 as the best car insurer in the country. Even while they boost as the best car insurance in the country, they clearly understand that the customer is always at the forefront and ensuring customer satisfaction is one of their key pillars. Therefore, they have provided the Admiral contact number which customers can use to contact them to make complaints or claims. Some of the complaints may include delays in handling claims, unsatisfactory settlement offers, an increase of rates without the customers knowledge and cancelation of the policy without any notification to the customer. It is thus advisable to contact them after which they will review your complaint and decide if they will compensate you or advice you on what to do.
Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.
If you would prefer to call Admiral directly, here are some of the departments you may wish to contact.
|ADMIRAL CAR INSURANCE DEPARTMENT||PHONE NUMBER|
|Customer Services||0333 220 2000|
|Get a Quote||0333 220 2084|
|Renew your Policy||0333 222 6715|
|Claims||0333 220 2033|
|24 Hour Breakdown Assistance||0800 600 840|
|Involved in an accident with an Admiral Policyholder||0333 220 2047|
|Windscreen Claims & Repairs||0333 220 2025|
|Standalone Breakdown Cover||0800 458 9280|
Why would you need to contact Admiral Customer services?
While Admiral Insurance aims at putting the needs of the customer at the forefront, not everybody will be satisfied. If you are not happy with the services they have offered, or you feel you have not been treated unfairly, you can contact Admiral Customer services to air your grievances. As insurance prices continue to rise, many people find it necessary to shop around for insurance companies that offer the best deals and value for money. However, many policyholders end up in disputes with their insurer.
One of the main sources of complaints facing many policyholders is renewal of policies. Many customers have claimed that they are not asked specific questions when it comes to renewal, except for their credit card details. This means that if the car maybe had a problem during renewal and the insurer was not aware about it, they may end up rejecting the claim on the grounds of the policyholder’s failure to disclose relevant information. Thus as a policy holder if you feel that Admiral insurance did not ask you clear questions when applying for a renewal, then you should contact them via Admiral car insurance contact number to state your case. However, the policyholder needs to understand that he/she is expected to be upfront about changes to their circumstances if they are to avoid such situations.
Another complaint most policy makers are the quality of repairs made to their cars after an accident. It is important to confirm if the insurer will be one to arrange for the repair and if it will be responsible for the quality. Some insurers may only offer to reimburse you for the cost of repair, and thus will not be responsible for the quality of repair. Furthermore, some may insist for you to take your car to a particular repair center that they have approved. If however you feel that the quality of the repair does not meet the standards you expected, then you can call the Admiral insurance phone number to make the complaint.
Another major complaint among many policyholders is having their car valuated at very low rates. This means that in case of the car being badly damaged, the insurer tags the vehicle as a “write-off,” and thus not worth repairing. In this case the motorist is only entitled to receive the market value of the car it was valued before it was damaged. However, if you think Admiral Insurance has provided a low valuation of the vehicle, you can contact Admiral Customer services and challenge the valuation before it is too late.
Another borne of contention between an insurer and a policyholder is the rejection of a claim because of non-disclosure. This happens when the insurer feels that the customer failed to disclose information when a vehicle has been modified, and thus refuses to pay the claim. It is therefore important for the policyholder to be upfront with the insurer if there are any modifications to your car. It is highly advisable to contact Admiral Customer services if you do not know what constitutes a modification; just to be sure.
How to make complaints to Admiral Customer services
Admiral insurance provides several ways for customers to contact them at their own convenience. One can use the Admiral Contact number, fax or email to them your complaints. The company claims that it has a large pool of well-trained and dedicated staff to help the customer to the best of their ability. This is to ensure that the customers’ complaints are solved in the earliest and efficient way. After making a complaint to Admiral Insurance, they carry out a thorough investigation, keeping the customer informed of the steps they take and what they come up with. An investigation is expected to be completed within the stipulated period of 8 weeks. However, if the customer feels that the solution reached at is not satisfactory, then he/she can take up the case with a third party. The Ombudsman office is set up to provide free and fair investigation on behalf of the customer. However, the decision that the Ombudsman comes up with is only binding to the insurance company and not the customer.
Admiral Opening Hours
|8am - 10pm|
|8am - 10pm|
|8am - 10pm|
|8am - 10pm|
|8am - 10pm|
|8am - 8pm|
|9am - 6pm|
Admiral Head Office address
Admiral Insurance Group
1, Langdon Road